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Fantasy City

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Customer Service

Shipping & Delivery

We only use Australian Post service due to its broad service area, great reliability, and promising delivery time. Order will be packed discreetly and sent out within 24 hours after payment has been finalized and .

Returns & Replacements

Please contact us immediately if you have received wrong item or damaged good or even unhappy with the product.

Ordering

We strongly advise to ours customer to register at ours website. However, unlike most other websites, you can also order as a guest , which means that you do not have to go through the registration process and remember a password.

Payment, Pricing & Promotions

The available payment methods are Paypal and Direct Deposit. If you opt to Direct Deposit as payment method, please apply the order number as reference number.

 

Purchased item must be paid within 10 working days or it will be canceled. No fee will be applied to canceled transaction.

 

Free postage will be given for purchases greater than $150 (no coupons is required). Terms and condition may apply to promotion coupons.

Viewing Orders

Registered customers can easily view theirs order at "My Account". Emails will be sent to customer
  • after payment is received
  • after order is sent out

    • Updating Account Information

    Registered customer can update account information, such as email, address, phone number and etc easily after log in to the "My Account". Accounts information will not be provided to third party. Please feel free to contact us if you have encountered a problem. Our email is customerservice@fantasycity.com.au